To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Ronald Barstow, 10/01/2020
Lt is a great mechanic and trouble shooter, very easy to work with and up front with his estimates and sticks to it.
I have a 2004 Audi A4 Avant 190,000 miles, a great car but at its age it needs some maintenance repairs. Over the last two years a lot of items needed attention. New clutch, AC, Alternator and Brakes. If I had not met LT I would not be driving my favorite car today. The first time I met LT I had an intermittent starting problem. LT has the latest diagnostic equipment and knows how to read it. In less than 5 minutes he solved the problem and replaced 2 sensors. While he was installing the sensors he connected a severed wire to my oil sensor at no charge. If you have an older Import you have got to meet LT. It is a little confusing finding the entrance since it is inside of the Public auto action lot. Just go into the showroom and ask for Lt.