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Best Auto Repair, Woodbridge

1108 Horner Rd Woodbridge, VA 22191

703-675-7016
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

703-675-7016 | 1108 Horner Rd

CUSTOMER SERVICE

CUSTOMER SERVICE, Woodbridge, VA

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

  • ASE (Automotive Service Excellence)
  • Car Care Aware

Testimonials

, 10/01/2020
Lt is a great mechanic and trouble shooter, very easy to work with and up front with his estimates and sticks to it. I have a 2004 Audi A4 Avant 190,000 miles, a great car but at its age it needs some maintenance repairs. Over the last two years a lot of items needed attention. New clutch, AC, Alternator and Brakes. If I had not met LT I would not be driving my favorite car today. The first time I met LT I had an intermittent starting problem. LT has the latest diagnostic equipment and knows how to read it. In less than 5 minutes he solved the problem and replaced 2 sensors. While he was installing the sensors he connected a severed wire to my oil sensor at no charge. If you have an older Import you have got to meet LT. It is a little confusing finding the entrance since it is inside of the Public auto action lot. Just go into the showroom and ask for Lt.
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