Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 703-675-7016 or make an appointment online!
Rich V., 07/16/2020
I brought my vehicle to him yesterday morning because I had an issue with my exhaust, had a light out, and a loose fog light All which failed for my Virginia state inspection. He was so nice to access the problem and show me what was a matter. It was diagnosed that I had some rust on on the pipes which caused the leak. He took the time to evaluate the problem show me what the issue was and fixed everything. He is very fair in his prices and he is one of a kind an ace in his field. His work ethics is second to none. I am always a very satisfied customer and will always go to him with my vehicle concerns in the future. He even checked on me to see if everything was ok and how my inspection went which I passed thanks to his excellence. I just want to again thank him for always going the extra mile!